Every year, $98 billion is left on the table by companies who fail to provide “simple experiences". How simple or complex are your customer experiences?
Ignoring all the prompts to adopt tech-enabled business processes will result in a reduction in happy and new customers in the future.
Did you know that millennials make up the largest generation in the workforce today; approaching a whopping 75%?
Not surprisingly, instant gratification is the norm in 2020. Delays in receiving test or study results, approval or denial notifications in new account applications or response to customer service requests can quickly turn off customers with the expectation of a near immediate response.
By 2025, Generation Z spending power will greatly increase, as will the demand for immediacy.
Are you ready?Download the Mobile Onboarding Breakthrough eBook by ABBYY
"Onboarding processes can be a major pain point for customers. For example, in the banking industry, studies suggest that 40 percent of consumers have abandoned bank applications after initiating the process, with more than one in three (39 percent) abandonments due to length of time taken, and one third (34 percent) due to needing too much personal information."Signicat Digital Onboarding Whitepaper
Speed, accuracy, compliance and transparency are the few ways your team will benefit from the adoption of invoice automation with FlexiCapture. Improving customer retention by 5% increases overall profitability by 75%.
It costs 6 times more to acquire a new customer than it does to retain an existing one.
Digital transformation at the enterprise level is about redefining the customer experience to win new customers, retain existing ones, and provide more value overall.
When you gain access to the inner workings of how your processes are functioning, and are able to pinpoint the exact areas where unnecessary friction exists, can you use intelligent automation in a way that results in the biggest wins: Save time and money by gaining efficiencies. Comply with regulations more easily. Provide customer experiences that delight. This is the difference between simply digitizing your processes and digitally transforming them.