Digital transformation is critical to the future of work
How to address and overcome challenges on the path to organizational success.
As digital transformation accelerates across organizations, the future of work and information capture continue to converge. Yet, according to AIIM, fewer than one in five organizations are near where they want to be in terms of digital transformation. Why? A lot has to do with the effectiveness of technology. The future of work is all about digital, but only if it’s easy – something we can all relate to if we’ve struggled with cumbersome, slow digital processes.
Research has found that the right digital collaboration tools make employees significantly more productive. For example, 70% of respondents said they would be more efficient if they could update databases and work on documents when traveling rather than having to do it in the office. Customers increasingly expect similar levels of service and the same choice of channels communicating with their bank or insurance agent as they experience with online retailers.
“Omnichannel” service is what customers want, and they don’t understand organizations not having one standardized view of all interactions.
An intelligent approach to customer satisfaction
Giving customers a choice of digital or analog communication is key. These options need to be reflected in information capture workflows, where business inputs arrive in different formats from various channels and need to be consolidated. The automation of business processes requires digital information, meaning paper documents should be digitized as early as possible in the workflow.
Streamlining capture
The common theme about ease of use extends to the document capture process, especially in a front-office application. Here, for example, when a bank clerk interacts with a new customer opening an account, digitizing the documentation quickly has a critical impact on the satisfaction of this new customer and, potentially, his or her loyalty.
The future of work and information capture will also rely on effectively managing the different communication methods that sit side-by-side – such as email, text, chat, and phone. Most consumers expect companies to provide a consistent experience wherever they engage with them (e.g. website, social media, mobile, in person).
Overcoming challenges
Building a more connected, collaborative workspace also brings challenges. Common roadblocks to digital transformation include information overload – or data chaos. Processes and requirements keep changing as well, which makes it hard to select suitable technologies that will survive the test of time.
Simplicity is one of the key unmet needs
Technology needs to be easy to use and integrate. Intelligent information capture is an essential first step, where state of the art technology makes document capture smarter and supports businesses on their digital transformation journeys, creating seamless interaction of all elements in the ecosystem. Capture is a key building block in digital transformation, especially as digital processes demand digital inputs and the processing of them in a very automated, intelligent way.
And that’s where we come in, along with production scanners and technology from Alaris. They’re simply better capture devices, and we work closely with Alaris to put together brilliant solutions for streamlined digital transformation. To learn more, get in touch with us at Optiform today by phone at 317-822-8150, email to sales@optiform.com, or visit our Alaris scanner products. You can also earn up to $12,600 when you trade in your old scanner now.
References: Work and the Future of Information Capture, Alaris
