OpenText products ending current maintenance April 2023

Includes ApplicationXtender 16.6 and OpenText Capture Document Reader 4.8 (Previosly called DoKuStar Pro)

By Optiform Blogger, January 5, 2023

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OpenText has begun the process of ending support for some older versions of its software, including ApplicationXtender and OpenText Capture Document Reader, previously called DoKuStar Pro. OpenText will impose an added Extended Support charge for coverage of the version numbers below, beginning on April 1st, 2023.

Software ProductVersion moving to Extended SupportUpgrade to:
ApplicationXtender Desktop16.620.3
ApplicationXtender Image Capture16.620.3
ApplicationXtender SDK16.620.3
ApplicationXtender Storage Retention Mgmt16.620.3
ApplicationXtender Web Access.NET16.620.3
ApplicationXtender Web Services16.620.3
ApplicationXtender Workflow Manager16.620.3
Capture Center16.422.4
Capture Document Reader4.822.4
Capture Full Page Reader7.822.2
Capture Recognition Engine7.822.2

 

Customers using these software versions should consider upgrading to the latest release to benefit from the significant changes the products have undergone, obtain the latest content updates and move to a fully supported release.

If you need assistance with your upgrade, please contact us at sales@optiform.com for a quote for consulting services.

If the time is not right to upgrade, OpenText offers an Extended Support program for these older software versions. With Extended Support, customers will continue to receive expert-level technical support and maintain an escalation path to R&D for critical issues that affect performance and security, for an additional two-years past Current Maintenance for their product release. This extra level of coverage gives customers peace of mind while upgrading on their own schedule.

If you would like to purchase extended support, contact us at sales@optiform.com, or let us know when we reach out to you with your annual renewal quote.

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